Cancellation & Returns

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What is eSense's return policy?

If you have received a damaged or defective product, you can get a replacement within 30 days of delivery at no extra cost. The 30 Day Replacement Guarantee is applicable to all physical products sold on esense.in


Items should be returned in the original condition you had received them. Please understand that we cannot accept returns in certain instances:

  • Damages due to misuse of product
  • Incidental damage due to malfunctioning of product
  • Any consumable item which has been used or installed
  • Products with tampered or missing serial / UPC numbers
  • Any damage / defect which are not covered under the manufacturer's warranty
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered

All physical products sold by eSense are covered by this guarantee. Replacement can be for the entire product or part(s) of the product subject to availability of the same on esense.in

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of time duration should be a week to cancel the order and initiate a refund. You will be notified of the same.


However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by eSense.


Once you have requested the cancellation of item(s) in your order, eSense will complete the cancellation and initiate the refund, depending on your preference.


How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.


In case your product has been shipped but has not yet been delivered, to cancel Contact Us. Unfortunately, an order cannot be cancelled in case a delivery has already been made.